Fractional Chief Product Officer and automation specialist helping fintech and e-commerce companies launch faster, convert better, and operate smarter.
Two core capabilities. Measurable outcomes.
Accelerate time‑to‑market, lift conversion, and grow retention with customer‑loved experiences across payments and commerce
Define, redesign, and automate high‑impact workflows in sales, renewals, and operations
Real projects. Real impact.
Led the end-to-end product development and launch of Telenor Bank's mobile application, the world's second-largest mobile money provider. Directed the complete product lifecycle from strategic planning and business requirements through KPI framework development, engineering execution, QA, go-to-market strategy, and launch optimization.
The comprehensive digital banking platform encompassed peer-to-peer transfers, bill payments, microloans, insurance products, savings accounts, and a full suite of financial services.
Designed and implemented an intelligent customer service automation system combining custom rule engine architecture with AI-powered data processing. Successfully automated 67% of incoming customer inquiries and complaints through intelligent categorization and response workflows.
Delivered equivalent reduction in customer support operational costs for a major US IT sales organization. The solution has maintained consistent performance with minimal maintenance requirements.
Served as Product Lead for multiple fintech payment platforms within the gig economy sector. Drove sustainable growth for a leading food delivery client, scaling the active user base to 1.4 million US consumers while maintaining consistent 8% year-over-year growth.
Achieved results through data-driven product roadmap execution, strategic feature launches, and comprehensive analytics monitoring including benefits programs, insurance integration, rewards systems, and customer loyalty products.
Transformed a US client's legacy sales operations by automating critical workflows across order placement, intake, processing, delivery, and installation. Re-engineered the highly manual supply chain process, increasing straight-through processing from below 20% to over 55% with zero human intervention.
Eliminated friction points, reduced processing time, and significantly improved operational efficiency while maintaining accuracy and customer satisfaction.
Ready to accelerate your product or automate your processes?